Contact / Grievance Redressal Policy

Last Updated: 15/10/2025

Organisation Name: eSportsKing

At eSportsKing, we value our participants and partners.
If you face any issues related to our tournaments, registration fees, or website services,
you can contact our grievance team for quick assistance.

Contact Information

Business Name: eSportsKing Tournament Organisation
Email: support@esportsking.in
Phone: +91 96350 12461
Address: Murshidabad, West Bengal – 742123
Working Hours: Everyday except Holidays (10:00 AM – 10:00 PM)

Grievance Officer Details

As per the IT Act and Payment Gateway compliance requirements,
our Grievance Officer is responsible for addressing all customer complaints.

Name: Md Yousuf Sk
Designation: Grievance Officer
Email: mysk7505@gmail.com
Phone: +91 96350 12461

Grievance Redressal Procedure

  1. Users can send complaints via email to mysk7505@gmail.com.
  2. Acknowledgement will be sent within 48 hours of receiving the complaint.
  3. The issue will be reviewed and resolved within 7 working days, depending on its nature.
  4. If additional information is required, our team will contact you by email or phone.

Response Time

Complaint Type

Initial Response

Resolution Time

Payment Failure

24–48 hours

2-3 working days

Refund / Cancellation

24 hours

5–7 working days

Technical / Login Issue

12–24 hours

2–3 working days

Note: We are committed to providing fair and transparent resolution for all user issues. If your concern is not resolved within the mentioned timeline, please escalate the issue by replying to the same grievance email chain with the subject line ‘Escalation’.

For Payment Gateway compliance, please ensure this policy is visible on your website footer and includes an official business email address.